Easy Tricks to Maximize Success When Calling on Outstanding Insurance Claims

• Introduction
• Trick 1: Utilize Electronic Submission
• Trick 2: Take Detailed Notes
• Trick 3: Keep Track of Outstanding Claims
• Trick 4: Change Your Attitude
• Conclusion

Introduction

Is it that day of the week again? Time for your insurance aging calls, ugh! If only these calls didn’t have to take up all my afternoon. Could there be an easier and more effective way to track down insurance claims? There is! Let me give you 4 easy tricks to save your time, sanity, and collect more.

For the majority of us, we use a clearinghouse to electronically submit insurance claims. No more are the days of printing and mailing off our submissions, thank goodness! Not only is this much faster, but it gives us very important tracking information for calling on outstanding claims. Each time you send a claim electronically, it gives you the date and time stamp that it was accepted by the carrier. This information is vital when calling on overdue claims. When the agent says the claim is not on file, simply give them the date and time the “Carrier Acknowledges Receipt Of Claim”, along with the corresponding claim number. Are they stating that they did not receive an attachment? Have the want to. They will do whatever they can to pay as little as possible. And they’re not above tricking you into accepting less than you deserve or, worse, denying your claim completely. Insurance companies are notorious for using a variety of tricks to reduce or deny claims. If you know what these tricks are, you can prepare yourself and make sure that you don’t get taken advantage of. Let’s look at five common tricks insurance companies try to use against claimants.

Trick 1: Utilize Electronic Submission

Gone are the days of printing and mailing off insurance claims. Yay! We now have the luxury of electronically submitting claims through a clearinghouse. Not only is this much faster, but it also provides important tracking information for calling on outstanding claims. Each time you submit a claim electronically, you receive a date and time stamp of when it was accepted by the carrier. This information is gold when the agent claims they didn’t receive the claim. Simply give them the date and time of the “Carrier Acknowledges Receipt Of Claim” along with the claim number. It’s like having a receipt to prove your case.

Trick 2: Take Detailed Notes

Now, I know what you’re thinking. Taking notes? Really? Isn’t that just a waste of time? Well, my friend, let me tell you, notes are your secret weapon when it comes to calling on outstanding insurance claims. Trust me, you don’t want to rely on your memory when dealing with those sneaky insurance agents.

So, here’s the deal. Every time you make a call, make sure to jot down every little detail in the notes section. And I mean everything – the claim status, the action taken, the reference number, and even the name of the representative you spoke to. Don’t forget to put your initials too. You want to leave a paper trail that even Sherlock Holmes would envy.

Now, if your software doesn’t have a notes section (seriously, step up your game, software developers), don’t worry. You can always use good old Excel or Google Sheets to keep track of everything. Just make sure you include the date, claim status, action taken, reference number, and rep name. And don’t forget to add your initials for that personal touch.

Oh, and here’s a pro tip: when you print your insurance aging report, make sure to checkmark the option to print your claim status notes. It’s like having a cheat sheet right in front of you.

So, the next time you make a call, armed with your notes, you’ll feel like a champion entering the ring. You’ll have all the information you need to tackle those insurance companies head-on. No more scrambling to remember what the representative said or where the resubmission needs to be faxed. With your detailed notes, you’ll be unstoppable.

And let me tell you, nothing feels better than being prepared and having the upper hand. So, get ready to conquer those insurance calls like a boss with your trusty notes by your side. And remember, it’s not just a game, it’s a friendly competition. Show those insurance companies who’s the real winner here.

Trick 3: Keep Track of Outstanding Claims

Insurance companies can be a real headache with all their shenanigans. They conveniently “lose” claims, deny attachments, and play hide-and-seek with your hard-earned money. But fear not, my friend! There is a way to stay on top of these insurance tricksters and make sure you get what you deserve.

The key here is to keep track of every single detail related to your outstanding claims. Take detailed notes of every conversation you have with insurance representatives. Jot down the date, claim status, action taken, reference number, and the name of the rep. It might sound like a hassle, but trust me, it will save you from future headaches.

If your practice management software doesn’t have a notes section (how dare it!), don’t worry. You can use good old Excel or Google Sheets to create your own claim tracking form. Print your insurance aging report and make sure you checkmark to include your claim status notes. Having all the information in one place will make your life so much easier.

Now, I know calling insurance companies is about as exciting as watching paint dry. But here’s the secret to keeping your sanity intact – change your attitude. Instead of dreading these calls, turn them into a friendly competition. It’s you versus the insurance company, and you’re determined to win. Remember, you catch more flies with honey than vinegar, so be nice but firm. And who knows, you might even enjoy the game!

So, my fellow dental warriors, with these four easy tricks, you’ll have those insurance claims running scared. Stay organized, keep track of everything, and go into those calls with a winning mindset. Collect 100% of what is rightfully yours, and don’t let those insurance tricksters play games with your hard-earned money. Onwards to victory!

Trick 4: Change Your Attitude

Alright, let’s get real here. Calling insurance companies has to be one of the most thrilling and exciting activities in your day-to-day life, right? Wrong! We all know it can be a complete pain in the you-know-what. But here’s the thing, my friend – your mindset matters. Instead of looking at it as a mundane task, why not turn it into a little game?

Think of it as you versus the insurance company. You’re the protagonist, and they’re the antagonist. Who’s going to win this battle? Can you collect 100% of what’s rightfully yours? It’s time to channel your inner warrior and go into each call with the determination to conquer.

And here’s a little secret to success – honey attracts more flies than vinegar. Yes, I’m talking about being nice. I know, it’s tempting to unleash your inner Hulk and go all rage mode on those insurance representatives. But trust me, taking a friendly approach can work wonders.

So, when you’re on the call, be polite, be patient, and be persistent. Remember, it’s a friendly competition. You don’t have to resort to mind games or manipulation. Just maintain a positive attitude and keep your goal in mind – to collect every penny that’s rightfully yours.

And with that, my dear insurance claim warriors, you’re armed with four easy tricks to maximize your success when calling on outstanding insurance claims. It’s time to put these tricks into action, collect what you deserve, and conquer the insurance world. Good luck!

Now go out there and make those insurance companies regret ever underestimating you. You got this!

Conclusion

Trick 1: Utilize Electronic Submission

No more printing and mailing off submissions, thank goodness! Electronic submission not only speeds up the process but also provides valuable tracking information. When calling on overdue claims, simply give the date and time stamp of when the claim was accepted, along with the claim number. Bye-bye, time-consuming frustrations!

Trick 2: Take Detailed Notes

Who has the time to remember everything about every claim? Detailed notes are your best friend here. Track everything – what the representative said, where to fax/ mail resubmissions, the representative’s name, and reference number. Notes go a long way the next time you have to call on a claim. Remember, it pays to be organized!

Trick 3: Keep Track of Outstanding Claims

Don’t let outstanding claims lurk in the shadows. Print your insurance aging report and make sure you checkmark to print your claim status notes. If your software lacks note-taking features, reach out for a free insurance claim tracking form. Keep it all in one place for effortless tracking.

Trick 4: Change Your Attitude

Calling insurance companies may be a pain, but let’s view it as a game. You versus the insurance company. Go in to win! Use honey instead of vinegar – be friendly and build rapport. Remember, catching flies and collecting claims share the same principle.

Now armed with these 4 tricks, insurance calls won’t be such a torture anymore. Get ready to collect 100% of what is rightfully yours and conquer the insurance company!

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